Regulation (EU) 2025/1960 · applies 27 September 2026
The EU guarantee notice on your Shopify store, in your shopper's language.
From 27 September 2026, shops selling goods to consumers in the EU must show a harmonised notice about the two-year legal guarantee. PlainClaim shows the European Commission's official notice in all 24 EU languages — and the GARAN label on products whose producer offers a durability guarantee.
The notice is free, on every plan, forever. It is a legal obligation, and we will not charge anyone for meeting one.
Install on Shopify Get the one-page checklistFree plan, no card, no trial to start. The checklist is free too, and reading it first is a perfectly good order to do this in.
What the law actually requires
Most pages about this are vague. Here is the accurate version, with sources — you can check every claim yourself.
A notice about the legal guarantee — mandatory
Every trader selling goods to consumers in the EU must display a harmonised notice reminding shoppers of the two-year legal guarantee of conformity. The Commission fixes its design and wording: it is an official image, and "none of the elements of the harmonised notice can be edited."
It belongs at shop level, not on each product — the Commission's guidance describes "a general reminder on the website of the seller". Online it must be legible at its default display size; the guidance further says the colour version should be used and that a clickable link to the shopper's own country page should always be available. The usual pattern is a visible sentence such as "Your legal guarantee rights" with the full notice appearing on the first click, and the guidance recommends it in the order confirmation email too.
The GARAN durability label — only sometimes
The GARAN label is not for every product, and most shops need none at all. It may be used only when the producer of that product offers a guarantee of durability that
- costs the buyer nothing,
- covers the entire product rather than a component,
- lasts more than two years, and
- was made known to the seller.
The Commission is explicit that sellers "should not actively seek such information from the producer." If you make your own products, you may choose to offer such a guarantee and use the label. Using it for anything else — a shop warranty, a paid extension, a guarantee on one part — is an unfair commercial practice.
Other duties on the product page
The directive also asks for the repairability score where a scheme provides one, the period for which software updates are provided, and information about spare parts and repair — each only where the producer makes it available to you.
Step by step: setting the notice up in a Shopify store — where it belongs, in which language, with an app and without one.
The GARAN label: when you may show it — the four conditions, the three editable fields, and the cases where it is not allowed.
The EmpCo product page, duty by duty — all six obligations with the condition that switches each one on, and the claims that have to come off the page.
Choosing an app: nine questions — what actually separates thirty near-identical listings, including ours.
Sources: Regulation (EU) 2025/1960, Directive (EU) 2024/825, and the Commission's practical guidelines and official files.
What PlainClaim does
The official notice, unaltered
We serve the Commission's own file, byte for byte, in whichever of the 24 EU languages your shopper is browsing in — with the link to their own country's guarantee page. Nothing redrawn, nothing paraphrased.
The GARAN label, correctly
The official artwork with only the three fields the regulation allows you to fill: duration, producer and model. Invalid data shows nothing rather than something wrong.
A record of what you confirmed
Every label is backed by a dated confirmation that the producer offers the guarantee. That record is what a compliance report is built from.
Built for brands
If you are the producer, PlainClaim helps you offer a durability guarantee properly — including the statement the law requires you to give the buyer alongside it.
Get the one-page checklist
Leave your email and the next page has our one-page checklist: what the notice has to do, when the GARAN label is lawful, and the claims that become illegal on the same day — each point sourced, so you can check it yourself.
PlainClaim is live on the Shopify App Store. You do not need to leave an address to use it — install it and the notice is on your storefront on the free plan. The checklist is for reading first, or for handing to whoever asks you why.
The checklist is on the next page. We write rarely and you can unsubscribe in a click. We never sell or share your address — see the privacy policy.
Honest notes
PlainClaim is not legal advice. It displays the official notice and label and keeps a record of what you confirmed. Whether a particular product qualifies for a durability guarantee is your decision, and a lawyer's if you are unsure.
You do not need an app for the basics. A competent developer can put the notice on your theme once, for free. An app earns its place when you sell in several languages, have more products than you want to edit by hand, or want a record of what you declared.